Calling on PhoneNet
PhoneNet uses a coordinated dialing plan (CDP) across all of its PBXs. This means that no matter what system you are connected to the dialing procedures are the same.
Dialplan Summary
You are not required to perform any dialplan configuration on Avaya or Cisco Communications Manager phones as the dialplan will be automatically set by our centralised provisioning service.
If you are connecting your own device to PhoneNet you will likely need to configure it with the PhoneNet Dialplan so that you can make calls successfully and without a wait (or pressing # after dialing).
The following prefixes are in use on PhoneNet:
- 1NXXXXXXXXX - Community Networks and NANPA dialing
- NXXXXXX - Standard 7 digit stations.
- N11 - Special Services
- 11XX - Special Services
- *XX - Variable Length Vertical Service Codes
We are working on providing dialplan templates for multiple devices but these are not yet available.
Internal Calling (On-Net)
PhoneNet extensions are 7 digits beginning with 791, 477, 226, or 266. There are also some 4 digit special services extensions beginning with 11.
The switchboard operator may be reached on 1111 or 791-1111.
If your default network is PhoneNet, TandmX, or AstroCom you may reach the four office codes (791, 477, 226, and 266) directly. If you have selected PhreakNet as your default network then you will be able to reach 791 and 477 extensions directly but will require a prefix (1-600) to reach extensions on 226 and 266.
PhoneNet Network
PhoneNet now also issues office codes to other systems that wish to connect directly to PhoneNet and other interconnected systems.
If your default network is PhoneNet then you may dial these 7 digit numbers directly.
If you have selected another network as your default network then you will need to prefix these numbers with 1-600, eg: 1-600-791-0000.
You may also set PhoneNet to be your default network by dialing *60 from your extension. If you have a number block you will need to submit a service request.
Community Networks
PhoneNet is connected to various community networks and are generally called with a prefix unless that is your "default network".
More information may be viewed on the respective network pages however a quick guide is as follows:
| Network | Prefix | Example Number | Dialed Number |
|---|---|---|---|
| AstroCom | 1-500 | 791-0000 | 1-500-791-0000 |
| C*NET NANPA | 1-400 | 1 867 5309 | 1-400-867-5309 |
| C*NET International | 101-400 | 61 2 791 0000 | 101-400 61 2 791 0000 |
| PhoneNet | 1-600 | 791 0000 | 1-600-791-0000 |
| PhreakNet | 1-300 | 867 5309 | 1-300-867-5309 |
| TandmX | 1-200 | 791-0000 | 1-200-791-0000 |
| UwUtel | 1-700 | 0119 666 6666 | 1-700-666-6666 |
PSTN
PhoneNet is connected to the PSTN with 30 Australian PSTN lines/channels plus USA and other International trunks.
Not all users have PSTN access and you will generally be advised if you have access to the PSTN on PhoneNet.
If you attempt to dial a number for which you are not authorised you will receive an announcement to this effect.
Australia
To dial Australia you select '0' for an outside line and dial the full national number. For example 02 8403 0000 would be dialed as 0 02 8403 0000.
On some systems you will receive a second dialtone when you press '0' but this is not always the case. If you do not receive a second dialtone you should continue dialing.
North America
To dial North America you dial the full national number including the '1'. For example (800) 444-4444 would be dialed as 1-800-444-4444.
Other International
To call other countries you dial '0' for an outside line, followed by the international access code '0011', then the country code and number.
For example +44 20 8759 9036 would be dialed as 0 0011 44 20 8759 9036.
Emergency Calls
See Emergency Calls.